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Phone System Maintenance

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At Tech Networks we understand the importance of vital communication systems, and the impact they can have on a business if they are not working properly. Few companies can operate with reduced or no external communication. It is this very reason that we have a dedicated Support Helpdesk with structured service levels to cover these eventualities, and ensure a swift resolution to any problems that may occur.

Our Support Helpdesk is staffed by experienced operators who are familiar with all the systems we install and basic fault finding procedures on them. Queries ranging from operating errors to programming changes can be handled by our Support Helpdesk in a friendly and efficient manner. If the problem can't be solved at by the Support Helpdesk it is escalated to the 2nd line engineers who will try to resolve the problem remotely, or recommend a service call depending on the severity of the issue.

If a site visit is required it is referred to our field engineering team who are fully equipped and trained to deal with any situation. Our engineers are selected by us to reflect not only the technical skills required, but also to work in a friendly and efficient manner to resolve the problem while on site. All our engineers are manufacturer trained and accredited and regularly attend training sessions and product information seminars. All these factors allow us to offer a far higher level of quality control and attention to detail than usually found in the industry.

If you call us with a communication issue and cannot determine if the fault is with the line provider or the equipment, we will take responsibility for getting you back up and running, all as part of our service. We will liase with your provider on your behalf until the issue is resolved and confirmed as working.

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Service Options

We offer a range of service options, from core cover to full system cover, all available at different service levels as different organisations have different requiremetns for cover. All prices are per month and exclude VAT

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Response Times

For faults that can be resolved remotely by our Support Helpdek we aim to resolve faults within 1 hour, if an engineer is required to visit your premises we aim to have an engineer with you within 4 hours to diagnose and resolve the problem. (Please note that resoluation time may exceed our target time of 4 hours if there is a line fault or any other issues outside of our control)

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Exclusions

Physical damage to the system is not covered, depending on the type of damage this may be covered by your buildings and / or contents insurance.

If you wish to find out more about our maintenance service options please call 0870 300 3110 and a member of our sales team will be happy to assist you. Alternatively, you can use our Contact Form or request a callback from our sales team.

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